Frequently Asked Questions...
Return/Exchange Policy
You have 60 days to return the Chameleon for a refund of purchase price (not including shipping costs) if you are not happy with it. If you would like to exchange for a different size or color please return before using it then place a new order for the one you want. As soon as I get the return, I will issue a refund. Returns received after the 60 day return policy will be refunded at 85% of the original amount due to non-recoverable fees and restocking costs.
If it is defective, I have a SIX MONTH warranty.
To make a return, send it back with the receipt or a note telling me who it is from and say that you are returning for a refund.
The address is:
Chameleon Inserts
P.O. Box 28093
Bellingham, WA 98228.
As soon as I receive it the refund will be credited back to the form of payment used in the original purchase.
If it is defective, I have a SIX MONTH warranty.
To make a return, send it back with the receipt or a note telling me who it is from and say that you are returning for a refund.
The address is:
Chameleon Inserts
P.O. Box 28093
Bellingham, WA 98228.
As soon as I receive it the refund will be credited back to the form of payment used in the original purchase.
Choosing the Right SizeYou will need a measuring tape and the handbags that you will be using with your new handbag organizer. Measure the inside of the handbags and mark those measurements on a piece of paper. You will want to measure the interior height, width and length. Once you have your dimensions, combine the smallest measurements in each dimension (Length, Width, Height) and match those with the purse organizer that will fit within those dimensions. Many of our customers have many handbags and typically buy several of our Chameleon purse organizers in different sizes.
Below I have some popular handbags and the insert that fits well. These are recommendations from my customers only. I have not seen the fit personally and recommend that you measure your handbag carefully and choose the one best suited. Our Sizes
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Recommended Sizes :HermesBerline Mini - Small Unstructured
Birkin 25cm - Medium Birkin 30cm – Large or Extra Large (Large gives you room around it and Extra Large is a snug fit) Birkin 35cm – Extra Large Bolide 37 - Large or Medium Structured Double Sens - XL Tall & Narrow Evelyne GM – Extra Large Tall Narrow Evelyne PM - Small Unstructured Garden Party 36 - Extra Large HAC 32 - Medium Unstructured Kelly 28 - Small Unstructured, Medium Unstructured Kelly 32 - Small Structured Kelly 40 - Large Lindy 26 - Medium Unstructured or Small Structured Lindy 30 - Large, Medium Unstructured, or (2) Small Chameleons Picotin PM - Small Unstructured Plume Elan - Small Structured Plume 28 - Medium Structured Louis VuittonSpeedy 25 – Medium
Speedy 30 – Large or Extra Large (Large gives you room around and Extra Large is a snug fit) Speedy 35 – Extra Large Neverfull MM – Extra Large I got a report that the Extra Large is too small for the Neverfull GM, but one customer said that once the bag is cinched up it works fine for her. LongchampLe Pilage – The Tall Wide or the Extra Large
Miche |
INTERNATIONAL ORDERS
PLEASE INCLUDE YOUR PHONE NUMBER - the customs label requires it.
Yes! I send them internationally all the time, but there is some risk in international shipping. I have had about a 3% non-delivery without recourse on standard and priority shipping. It can take up to 30 days to arrive. PLEASE NOTE: Once the item ships, it is in the hands of the post office and I have no control over delivery time and I cannot guarantee delivery.
You could be subject to custom charges so check custom regulations for your country.
There are options on shipping…
STANDARD FIRST CLASS INTERNATIONAL takes 10-30 days and is the least expensive - (You will receive a tracking number but it is usually not tracked once it leaves the United States and there is a risk of non delivery. If it is not delivered after 30 days, please let me know and we’ll work something out. If it seems like it is taking a long time to arrive, please check with the customs office and local post office using the tracking number.
GLOBAL PRIORITY 5-10 days (it is usually tracked but not always)
GLOBAL EXPRESS takes about 5 days (it is tracked).
The cost varies depending on amount of order. You will be given these options at the end of ordering process just before submitting your order.
If it is not delivered after 30 days, please let me know and we’ll work something out. If it seems like it is taking a long time to arrive, please check with the customs office and local post office using the tracking number.
Yes! I send them internationally all the time, but there is some risk in international shipping. I have had about a 3% non-delivery without recourse on standard and priority shipping. It can take up to 30 days to arrive. PLEASE NOTE: Once the item ships, it is in the hands of the post office and I have no control over delivery time and I cannot guarantee delivery.
You could be subject to custom charges so check custom regulations for your country.
There are options on shipping…
STANDARD FIRST CLASS INTERNATIONAL takes 10-30 days and is the least expensive - (You will receive a tracking number but it is usually not tracked once it leaves the United States and there is a risk of non delivery. If it is not delivered after 30 days, please let me know and we’ll work something out. If it seems like it is taking a long time to arrive, please check with the customs office and local post office using the tracking number.
GLOBAL PRIORITY 5-10 days (it is usually tracked but not always)
GLOBAL EXPRESS takes about 5 days (it is tracked).
The cost varies depending on amount of order. You will be given these options at the end of ordering process just before submitting your order.
If it is not delivered after 30 days, please let me know and we’ll work something out. If it seems like it is taking a long time to arrive, please check with the customs office and local post office using the tracking number.